Delivery Policy

Delivery Policy for Online Shopping

How to choose my delivery method?

The default delivery method will be to your shipping address. However if you want to get your package shipped please contact at Call Center: +66(0)86 368 9881 Everyday 10am. – 8pm.

Delivery times

At Mattress City Thailand, we aim to keep shipping as cheap and fuss-free as possible. And more importantly, we understand that getting your items quickly is important to you, so we make every effort to process and deliver your orders as soon as we can. Typically as long as we have the item in our warehouse, you can expect to receive your order within 3-10 working days after payment (not including Saturdays, Sundays or public holidays). For items that we have to source externally please allow 3-10 working days for shipping (not including Saturdays, Sundays or public holidays). You can check your items status at member system on website Mattress City Thailand

Do you ship internationally?

Yes, we ship to international locations

Do you offer free shipping?

Yes we do! We offer free shipping all over Thailand. All orders above 1,000 THB of products, including taxes, automatically enjoy free delivery, while orders below 999 THB will be charged a flat delivery fee of 100 THB.

My items have yet to arrive. What should I do?

Normally, you should receive your item within 1-5 working days depending if we have the item at our warehouse. In the event like this, send us an email at shoponline@mattresscity.co.th or call us at Call Center: +66(0)86 368 9881 Everyday 10 am to 8 pm, with the shipping address and Order ID so that we can check your delivery status with our courier.

Delivery Policy for buy from Mattress City Store

What do I need to do to prepare for the delivery?

1. Take off all bedding, including sheets, blankets, comforters and pillows from your current mattress. You will want your old mattress to be completely bare for its removal.

2. Remove obstructions such as furniture from your front door to your bedroom. Be sure to leave nothing that the delivery people could trip on during the delivery process.

3. You must be home to accept delivery. Your mattress cannot be left on your front step. Delivery service entails having access to inside your home so that the mattress can be properly installed in your bedroom. Typically with a mattress delivery, you chose the delivery time frame. Since you picked the time frame that worked best for you, please be at home for that time period.

How do you deliver my new mattress?

You will be called to arrange the delivery. Your new mattress will be brought into your home, unpacked and set up in your bedroom by our professional delivery team.

How long do I have to wait for the delivery?

Our standard delivery time is approximately 1 week. Fast delivery, at extra charge, will be shipped within 24 hours of placing your order and you will usually receive delivery in 3 business days.

Is delivery free?

Yes we do! We offer free shipping all over Thailand.

Where does Mattress City deliver?

We deliver anywhere in Thailand that is road accessible at free of charge for all mattresses (except promotional items, islands, Yala, Pattani, and Narathiwat provinces) and bedding items (any purchase more than 1,000THB).

We can assist in overseas shipping as well.

Please contact our customer service 0622462494 for more information on delivery to islands or overseas shipment.

Still confused? Talk to our sleep experts now

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